FAQ
At The Purely Baby, we’re committed to supporting parents with practical, high-quality solutions. Whether you're navigating newborn essentials or looking for creative toddler toys, our collection is designed to grow with your family. Here are answers to common questions to help you make the most informed choices.
Are the toys suitable for all ages?
Our toys are labeled with age recommendations. Most are suitable for babies and toddlers, but always check product details for specific age guidelines.
How do I clean the products?
Most items, like bathrobes and diaper bags, are machine-washable. Check individual product care instructions on our website for best cleaning practices.
Is the bottle warmer portable?
The Heat Mate bottle warmer is lightweight and USB-rechargeable, making it ideal for travel. It fits most bottle sizes for convenient feeding.
Are the sleep aids battery-operated?
Our soothing sleep aid palms are rechargeable via USB, offering a cordless, safe solution to help your baby sleep soundly anywhere.
Are the art sets safe for kids?
Our watercolour and oil pastel sets are non-toxic and designed for young children, ensuring safe, creative fun under adult supervision.
Do you offer gift wrapping?
Yes, we provide gift wrapping for a small fee. Select the option at checkout to make your purchase a perfect gift for new parents.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email. You can monitor your package’s progress on our website or carrier’s site.
What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. All transactions are secure, and payment details are encrypted for your protection.
Do you offer discounts for bulk purchases?
Yes, contact support@thepurelybaby.com for bulk order inquiries. We offer discounts for large purchases, perfect for baby showers or nurseries.
How do I contact customer service?
Reach us at support@thepurelybaby.com or through our website’s live chat. We’re available 24/7 to assist with any questions or concerns.